Refund Policy

RETURN POLICY:

*Items must be returned to us within 14 days of receipt (delivery date).

At Agga baby we work tirelessly to accurately display, describe, and detail our products. We also provide sizing charts on all of our pieces to ensure a proper fit. This information can be found on each product description page.

If you have a question about sizing please feel free to contact us at info@aggababy.com before making your purchase.

If you are unsure what size to choose we suggest sizing up. Full priced items can be returned or exchanged if they do not fit properly. Sale and discounted items are final sale and cannot be returned, therefore, please choose carefully.

We highly recommend inspecting all items in your order upon receipt (even when purchasing for a baby yet to be born). We also encourage trying items on to ensure they fit properly so that any returns, exchanges, or store credits can be done within the 14-day return window.

FULL PRICED ITEMS RETURN ELIGIBILITY:

Full priced items are eligible for a refund, exchange, or store credit if they are:

  • Unworn
  • Unwashed
  • With original tags and packaging intact
  • Free of stains, odors, hair (animal or human), and damage
  • Returned to us within 14 days of receipt (delivery date)

Items CANNOT be returned after this 14-day return window, no exceptions. Items sent to us outside of this window will be returned to the sender at the sender's cost.

SALE and DISCOUNTED ITEMS RETURN ELIGIBILITY:

Sale and discounted items are eligible for store credit only as long as they are unwashed, unworn, and in the same condition that you received it—with original packaging and tags and free of odors, stains, animal hair, and damage, You will need to arrange for your items, *along with your packing slip, to be shipped back to us at the address below. We will issue your store credit via a digital gift card. You can then use your store credit to purchase alternative sizes, styles, or gifts for your family and friends. 

  • Return Address: Agga baby. 7063 E Hanbury St, Long Beach, CA 90808 United States
  • Customer is responsible for shipping costs.
  • Agga baby is not responsible for return items lost in transit.

INTERNATIONAL RETURNS ELIGIBILITY:

  • International returns and exchanges are the responsibility of the customer to cover shipping costs. 
  • Agga baby is not responsible for return items lost in transit. 
  • Return Address: Agga baby. 7063 E Hanbury St, Long Beach, CA 90808 United States

RETURN PROCESS:

  • Email info@aggababy.com and provide:
    • Name the order was purchased under
    • Order number
    • Email address associated with the order
    • Desired outcome (refund, exchange, store credit, etc.) 

Agga baby is not responsible for return items lost in transit. 

REFUNDS

Refunds are available on full priced items ONLY and are subject to approval. Please email info@aggababy.com and follow the Return Process instructions above.

RETURN APPROVAL PROCESS & FULFILLMENT: 

Once your return is received it will be inspected according to the standards described in our Eligibility section detailed above. Depending on what you elected and your purchase is eligible for, you can expect the following: 

  • Money-Back Refunds:
    • We will issue a refund to your original payment method. Refund payments can take up to ten (10) days depending on your original payment method.
  • Exchanges
    • We will complete your exchange and ship your updated order to you as soon as possible!
  • Store Credit
    • We will issue a digital gift card in the amount of your returned items upon receipt of your returned package.

SALE & DISCOUNTED ITEMS:

  • Any orders placed within the context of a sale are NOT eligible for a refund or exchange.
  • Orders placed using discount codes, may not be eligible for refund or exchange.
  • A few exemptions apply. Please reach out to info@aggababy.com if you have any questions concerning eligibility. 

GIFT RETURNS:

Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card. Gift returns require the original purchaser's name and order number. Please email info@aggababy.com for assistance with all gift returns.

WARRANTY INFORMATION:

We take pride in our workmanship and build our products to last. In light of this commitment we are confident your item will last through standard wear when included use/care instructions are followed. In the rare occurrence you receive a damaged or faulty item please email us at info@aggababy.com within 30 days of receipt of your product and provide detailed photos of the garment and faulty area. Our quality care team will evaluate the issue and if it is found to be a manufacturing defect items that are in their new and unworn condition will be replaced if we have the stock to do so. If we are out of stock we will work with you to resolve the matter in a manner worthy of your satisfaction. If the item has been washed and worn our quality care team will appraise the issue along with the life of the garment and provide store credit based on the residual value of the item. All garments over 30 days are outside of this warranty period. Therefore, we encourage you to evaluate your items as soon as they are delivered to ensure any issues are covered by this warranty.